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321 - How to Improve HCAHPS (and More) without Even Trying

‐ Oct 2, 2016 11:30am

Credits: None available.

Come along on a journey with one unit that drastically improved patient satisfaction by moving handoff to the bedside. Even if you already do bedside handoff, you will learn new information during this energetic and engaging presentation.

Contact hours available until 10/2/2018.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Faculty, Planners, Authors, and Speakers Conflict of Interest Disclosure:
There are no disclosures to declare.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity has been co-provided by Anthony J. Jannetti, Inc. and Academy of Medical-Surgical Nurses.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC-COA).

Anthony J. Jannetti, Inc. is a provider approved by the California Board of Registered nursing, Provider Number, CEP 5387.

Learning Outcome:
After completing this learning activity, the participant will understand that by performing handoff at the bedside, the patient experience is improved because communication is better, errors can be caught real time, and reinforcement of certain practices enhances the safety of the patient.



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How to Improve HCAHPS (and More) without Even Trying

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Narda Lewis
11/1/17 4:33 pm

excellent presentation

Brandi Ward
11/6/17 3:16 pm

We implemented the Bedside Shift Report in 2010. Our main issue with BS report is compliance and accountability. As co-chair of the Service Excellence (HCAHPS) Committee this information this topic was brought up recently in one of our monthly meetings. This information will be very useful to carrying out our next steps in trying to improve accountability for BS Shift Reporting.

11/10/17 9:00 pm

excellent presenation. This was my first time watching and listening to a CE from AMSN and I learned so much. I'm looking forward to more.

Evette Matthews
11/28/17 6:19 pm

I love the 'Room Disaster' assessment during BS reporting. One barrier we still face is compliance.