211 - How to Improve HCAHPS (and More) without Even Trying

Walk away with from this discussion on how you can improve HCAHPS and more by simply changing the location of handoff with tools for implementation on nearly any patient care unit.

Contact hours available until 9/27/2017.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Faculty, Planners, Authors, and Speakers Conflict of Interest Disclosure:

Planning Committee Member Tammy Mitchell discloses that she holds stock with Hill-Rom.

There are no other disclosures to declare.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity has been co-provided by Anthony J. Jannetti, Inc. and Academy of Medical-Surgical Nurses.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation (ANCC-COA)

Anthony J. Jannetti, Inc. is a provider approved by the California Board of Registered nursing, Provider Number, CEP 5387.

Objectives:
1. Identify the impact that patient satisfaction and other nurse sensitive indicators has on hospital organizations.
2. Identify how the implementation of bedside handoff positively affected patient satisfaction on a medical-surgical unit.
3. Discuss how utilizing bedside handoff can have a positive impact on nurse sensitive indicators, such as falls and pressure ulcers.