Lessons

Module 1 of this program, Introduction to Diversity, Equity, and Inclusion for the Health Care Workforce is available for free to any individual here.  If you have already claimed credit for the free module, we encourage you to review Module 1 here again.  You can claim credit for your review. 

In this one-hour module, you will be challenged to:

  • Investigate opportunities for connection and community building in health care workplaces.
  • Increase your awareness of structural and unconscious bias.
  • Support and consciously advance equity and inclusion in your workplace.
  • Build a culture of appreciation and inclusion
  • Distinguish among diversity, equity, and inclusion, and
  • Exhibit open-mindedness to provide healing care in diverse populations that are consistent with health care best practices.

Module 1 will also introduce:

  • Demographic shifts and changes in health care.
  • Identities and uniqueness.
  • Race, age, disabilities, religion and culture, gender identity, and sexual orientation.
  • Proper terminology.
  • Bias and Microaggressions.
  • Ways to ensure everyone is included, and
  • Ways to begin making a difference.

Module 1 beings by introducing the learner to the meaning and purpose of DEI. The learner will have the opportunity to consider demographic shifts and changes in health care, proper terminology, bias, and microaggressions, as well as begin to consider the many unique groups and characteristics an individual may identify, such as race, age, disabilities, religion, culture, gender identity, and sexual orientation. Having a better understanding and appreciation for the various ways individuals differ, will allow the learner to apply techniques to ensure everyone is included. The learner will be provided with methods to start making a difference for their patients and colleagues.

Key Learning Outcome-

After completing this module, the learner will report that they have an improved awareness of diversity, equity and inclusion in the workplace.

Learning Objectives:

By the end of this module, you will be able to:

  • Investigate opportunities for connection and community-building in health care workplaces.
  • Increase awareness of structural and unconscious bias.
  • Support and consciously advice equity and inclusion in the workplace.
  • Build a culture of appreciation and inclusion.
  • Distinguish among diversity, equity, and inclusion.
  • Exhibit open-mindedness to provide healing care in diverse populations that are consistent with health care best practices.


Activities Included:

Introduction To DEI In The Workplace

Bias & Microaggressions

As demographics shift in the United States, particularly in age and race, health care professionals will begin seeing an increase in diversity among patients and fellow professionals. This will require healthcare professionals to be better equipped to meet their patients’ and colleagues’ needs. Every person is unique and brings a variety of experiences. Race is one category that diversifies individuals. Race is used by society to separate humans into smaller groups based on visible characteristics. Unfortunately, some people make assumptions and change their behavior based on an individual’s race. In this module, learners will understand the history of racism, identify systemic racism, and examine how racism manifests itself in the healthcare environment.

Key learning outcome-

After completing this module, the learner will be able to describe the impact of systemic racism on ethnic and minority patients.

Learning Objectives-

By the end of this module, you will be able to:

  • Understand the important differences between race and ethnicity.
  • Identify and describe three types of racism.
  • Recognize biased behaviors in professional environments.
  • Distinguish the difference between equity and equality for nurses and other healthcare providers.
  • Identify and address behaviors and actions that can create hostile work environments.
  • Advocate for the importance of a diverse workforce in healthcare.
  • Identify the benefits of employing and supporting minority healthcare providers.
  • Recognize and help reverse the inequities in hiring practices and policies related to minority nurses.
  • Begin creating an action plan for mentoring and advocating for change.
  • Implement effective short-term interventions for supporting marginalized colleagues.
  • Explore long-term interventions for advocating against systemic racism.
  • Create and implement an action plan for mentoring and advocating for change.
  • Distinguish between individual racism and systemic racism.
  • Recognize and address biased behaviors in the healthcare environment.
  • Identify and work to end racism in patient care.
  • Take steps to increase patient inclusion.

Activities Included:

Three Types Of Racism & The Barriers They Present

Discrimination & The Effects Of A Hostile Environment

How To Support Change

Short-Term Interventions & Taking Action

Systemic Racism & Social Determinants Of Health

Having a better understanding of all the various identities makes it easier to see how each person’s combination of identity characteristics makes them unique. Sexual orientation is an identity that refers to romantic or sexual attraction. Sexual orientation looks different to many different people. This module helps learners understand sexual orientation by introducing the history, terminology, and facts surrounding sexual orientation and barriers to healthcare affecting this group of people. This module also helps providers in the healthcare environment create a safe space for patients and colleagues, regardless of their sexual orientation.

Key Learning Outcome -

After completing this module, the learner will be able to identify ways to foster positive communication and trust in the healthcare environment for all patients, regardless of sexual orientation.

Learning Objectives-

By the end of this module, you will be able to:

  • Use the various terms associated with sexual orientation accurately.
  • Create a table of appropriate words to use when communicating with co-workers who identify as anything other than heterosexual.
  • Identify barriers to care related to patients who identify with sexual orientations other than heterosexual.
  • Recognize health disparities related to sexual orientation.
  • Implement various methods for improving trust and communication with sexual orientation marginalized groups.
  • Use the REDE model with the next patient you interact with to facilitate better communication and build trust.
  • Apply and incorporate emerging, evidence-based methods to provide equitable care to patients who are not heterosexual.

Activities Included:

Introduction & Background

Health Disparities & Providing A Safe Environment

Implementing The REDE Model

Gender identity is the personal sense of one’s gender. The transgender and gender non-conforming community is a growing population that healthcare professionals may have interactions. In this module, learners will gain an understanding of terminology, challenges facing those who are transgender and gender non-conforming, proper communication with and about transgender and gender non-conforming individuals, as well as how to help resolve conflicts and combat discrimination against this group in the healthcare workplace.

Key Learning Outcome-

After completing this module, the learner will be able to contribute to a work environment that is conducive to trans and gender non-conforming people.

Learning Objectives

By the end of this module, you should be able to:

  • Use the correct language, terms, and pronouns within the healthcare environment.
  • Differentiate between being transgender and being gender non-conforming.
  • Create and maintain a trans and gender non-conforming inclusive workplace.
  • Implement appropriate methods for resolving conflict in the workplace related to discrimination.
  • Determine when to inform HR of discriminating behavior.
  • Use all forms of communication in an inclusive, accurate, and respectful manner.
  • Follow the reporting suggestions when navigating inappropriate situations and work conflicts.
  • Use the correct language, terms, and pronouns related to transgender or gender non-conforming patients.
  • Identify and address any personal biases that may be contributing to the disparities or discrimination in healthcare against transgender or gender non-conforming individuals.
  • Create and maintain a gender-non-conforming inclusive space for all patients.

Activities Included:

Trans & Gender Non-Conforming People

Resolving Conflict In The Workplace

Communicating In An Inclusive, Accurate & Respectful Manner

Gender Identity Patient Care

A disability is a functional impairment that causes a person to have a limited ability or lack of ability to perform activities in the same way that is considered typical for most people. With the increase in societal acceptance and legal protection for people with disabilities, as well as an aging population, more individuals in the healthcare workforce and patient population have an identified disability. In this module, you will learn about the growing number of people with disabilities and how to identify opportunities for advocating and improving their care and professional experiences.

Key Learning Outcome - 
After completing this module, the learner will be able to advocate and provide holistic, empathetic, lawful, equitable, and inclusive healthcare to people with disabilities.

Learning Objectives:

By the end of this module, you will be able to: 

  • Identify the models and misconceptions that relate to people with disabilities. 
  • Recognize social determinants of health that disproportionally affect people with disabilities.
  • Notice disparities in care and advocate for improvement.
  • Overcome biases and misconceptions.
  • Use the principles of person-centered care to meet the needs of people with disabilities.
  • Incorporate unique person-centered beliefs and systems in the care of people with disabilities.
  • Identify interprofessional networks to provide coordinated care.
  • Collaborate as part of an interprofessional team supporting people with disabilities
  • Identify and comply with legal protections.
  • Provide reasonable accommodations as required by law.
  • Use the 4C Framework to implement reasonable accommodations.
  • Improve communication for people with disabilities and their care providers.
  • Recognize that health care workers with disabilities have a valued place in health care settings.
  • Overcome personal biases and educate others.
  • Identify legal rights for those with disabilities.
  • Take action to protect legal rights.

Activities Included:

Providing Equitable Care

Person-Centered Care

Legal Implications & Protections

Disability Rights In The Workplace

Healthcare providers must have the skills to realize, respect, and appreciate the values, attitudes, beliefs, and morals of others with differing religious and cultural backgrounds. Culture is the foundation of a person’s identity. Religion and spirituality often integrate into the cultural life of a community. For healthcare workers, the connection between significance, core beliefs, cultural background, and purpose to work is vital. For patients, culture, religion, and spirituality will significantly impact how they wish to be cared for, how they process their situation, and their decision-making. In this module, learners will receive an overview of many world religions and cultures and ways to accommodate diverse religious, spiritual, and cultural patients and colleagues. This will allow healthcare professionals to engage, collaborate, and flourish with colleagues, and patients.

Key Learning Outcome - 

After completing this module, the learner will be able to apply the knowledge gained to your interactions with, and accommodations for, your colleagues with varied religious and spiritual beliefs and practices.

Learning Objectives

By the end of this module, you will be able to:

  • Appreciate the religious diversity among your colleagues.
  • Identify how each religion and culture may affect their decisions as health care workers
  • Implement accommodations for the religious and spiritual beliefs and practices of your colleagues.
  • Apply the knowledge gained in interactions with, and accommodations for colleagues with varied religious and spiritual beliefs and practices.
  • Incorporate the information learned about religious, spiritual, and cultural beliefs into the patient’s plan of care.
  • Maximize the benefits of cultural diversity in the workplace.
  • Improve interactions among the various cultures where you live and work.
  • Implement ways to become more culturally competent in relationships with colleagues.
  • Analyze your own cultural competency
  • Create a plan to increase empathy within your working relationships
  • Align a patient’s care with their religious, spiritual, and cultural beliefs
  • Practice cultural sensitivity as a major contribution to the health and wellness of a patient.

Activities Included:

Religious Diversity In The Workplace

Cultural Diversity In The Workplace

Cultural Competency Among Your Colleagues

Respecting A Patient's Religious, Spiritual & Cultural Beliefs

Activities Included:

Test

Activities Included:

NCPD Contact Hour Evaluation