Susan Scott PhD, RN, CPPS, FAAN

Dr. Susan Scott is the Manager of Patient Safety and Risk Management at University of Missouri Health Care System in Columbia, Missouri.

She has clinical experience in Neonatal ICU, Neonatal/Pediatric Critical Care Transport, Legal Nurse Consulting, Quality Improvement, Risk Management and Patient Safety. Her research interests include understanding the unique needs of nurses during the aftermath of unexpected clinical events.

Dr. Scott’s research has defined the second victim phenomenon allowing her to design and deploy the peer support network, the forYOU Team. This evidence-based and holistic approach to provision of institutional support promotes psychological safety of staff during this stressful period.

She serves as director of MU Health Care’s forYOU Team which has become a national and international model for healthcare organizations seeking to deploy peer support structures.