Melody Kulsic is a long-term employee of Kaiser Permanente. She began her career as a registered nurse 31 years ago and has a vast experience in nursing. In her current role as project manager, she oversees nursing quality, care experience, nursing research, and many projects that have led to improved patient outcomes. Her passion for the nursing profession and patient care has led her to develop a curriculum on relationship-based care which guided her facility on a journey of cultural transformation. She is a gifted story teller and teacher, and continues to develop projects that focus on the “care experience” to ensure that we provide extraordinary care, every patient, every time.