Compassion and the Bottom Line: Making a Difference One Patient at a Time

Oct 14, 2017

Collection: 2017 AMSN Convention

Type: Session

Speakers:

• Ann Polen, MEd, BSN, RN, CHES, CCRP

Tags: patient satisfaction compassion staff satisfaction individualized patient care Patient Centered Care Quality of Care Psychosocial & Behavioral

An Effective Communication Course to Impact Patient Satisfaction on a Medical-Surgical Unit

Collection: 2022 Poster Presentations

Type: Session

Speakers:

• Nana Adjei, DNP, RN, NPD-BC, CMSRN

Tags: communication patient satisfaction quality outcomes Emerging Quality Management