The Teach-back Method to Improve Patients’ Perception of Nurse Communication

Type: Article

Authors:

• Vi-Anne Antrum, DNP, MBA, RN,NEA-BC, CENP, FACHE
• Ana Maria Catanzaro, PhD, RN
• Jeff Zewe, MBA, BSN, RN
• Eileen Skalski, DNP, RN
• Sashel Haygood

Tags: communication nurse communication teach-back communicaiton method teach-back method HCAHPS

Patient Experience Training Program: Pathway to Enhance Staff Knowledge and HCAHPS Scores (TOP-SCORING POSTER)

Collection: 2022 Poster Presentations

Type: Session

Speakers:

• Holly Shui, MSN, RN-BC, CNN, Registered Nurse IV, Houston Methodist Hospital

Tags: communication quality improvement leadership HCAHPS education health care team patient care Emerging Quality Management

Restructure, Regroup, and Revamp Response Time to Recapture Patient Experience Recovery

Collection: 2022 Poster Presentations

Type: Session

Speakers:

• Lorelei Lazaro, MSN, RN, CMSRN, Clinical Nurse Expert, Houston Methodist Hospital
• Carl Ledesma, RN
• Lenin Marinas, MSN, RN-BC, CNML

Tags: quality improvement HCAHPS Established Quality Management patient calls response time