Soars for Scores: A Quality Improvement Strategy for increasing Patient Satisfaction on an Orthopedic Inpatient Unit

Soars for Scores: A Quality Improvement Strategy for increasing Patient Satisfaction on an Orthopedic Inpatient Unit

Identification: MSNN0902
Credits (Post Test and/or Evaluation Required)
Available until 04/30/2011
  • 1.00 - CH
  • 0.00 - Rx


Description

Patient satisfaction is a valid indicator for measurement of service quality and is important to a successful health care organization (Press, 2002). Successful organizations recognize patient satisfaction as a core operating strategy and it has become an integral component of the measurement of health care quality. In the patient's mind, perception is reality and patient satisfaction is a valid outcome indicator of the quality care experience. To provide quality customer service, employees require a support system that includes appropriate training and education, staffing, reinforcement, information, equipment, and empowerment (Dwore, 1993).

Author(s)

Credits

  • 1.00 - CH
  • 0.00 - Rx

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